Phone calls with Microsoft Teams: everything you need to know

With Microsoft Teams you can call not just colleagues, but regular phone numbers too. Teams then becomes your desk phone, on your laptop, mobile or a desk device. This article covers what you need and how to call, transfer, forward and use voicemail.

What do you need?

• Calls and video calls with colleagues and other Teams users work with any Teams license.
• For regular phone numbers you need Teams Phone, plus a connection to the phone network: a Microsoft Calling Plan, Operator Connect through a carrier, or Direct Routing.
• Your admin assigns you a phone number.

Make a call

1. Open Calls in Teams.
2. Type a name or number in the dial pad and select Call.
3. Or call someone from a chat with the phone icon at the top.

During a call

• Hold and resume.
• Transfer: directly, or consult the recipient first.
• Add people to turn it into a group call.
• Record or transcribe the call, if your admin allows it.

Forwarding and voicemail

Go to Settings > Calls. There you choose:

• whether calls also ring on another number or a colleague (simultaneous ring),
• what happens when you don't answer, for example voicemail after 20 seconds,
• your voicemail greeting and its language.

Also see set up a call delegate and Walkie Talkie in Teams.

Nederlandstalige versie: Telefoneren met Microsoft Teams: alles wat je moet weten

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