Since late 2024 you could add Microsoft Copilot as a contact in WhatsApp and ask it questions like you would a friend. That option is going away. Here is what changes, where to use Copilot now, and how to keep using the same handy scenarios.
Microsoft has announced that Copilot on WhatsApp is ending. The reason is WhatsApp's new policy on general-purpose AI chatbots, which took effect in January 2026. Use Copilot through the Copilot app, the web or Windows instead.
What changes?
- You can no longer use Copilot as a WhatsApp contact. Messages to Copilot in WhatsApp stop working or no longer get a reply.
- Your Copilot conversations in WhatsApp don't move to the Copilot app automatically. Want to keep something? Export the chat via WhatsApp's chat options while you still can.
- Other general-purpose AI assistants fall under the same WhatsApp policy, so this is not specific to Copilot.
Keep using Copilot
| Where | How |
|---|---|
| Phone or tablet | Install the Microsoft Copilot app from the App Store or Google Play. |
| Browser | Go to copilot.microsoft.com. |
| Windows 11 | Open the Copilot app from the Start menu or with the Copilot key. |
| Work | Use Copilot Chat with your work account, so your data stays protected. |
Sign in with your Microsoft account and Copilot keeps your conversations, so you can find them on all your devices.
Handy uses in the Copilot app
- Cooking: take a photo of an unfamiliar ingredient and ask what you can make with it.
- Translating while traveling: photograph a sign or menu and ask for a translation.
- Identifying plants: send a photo of a plant and ask how to care for it.
- Quickly looking something up: just ask in plain language, by voice if you like.
Always double-check important answers yourself. AI can be wrong, especially when identifying plants or products.
Mind your privacy
Don't share passwords, financial details or confidential work information with a consumer AI assistant. For work, use Copilot Chat with your work or school account.
Also see install the Copilot app in Windows 11 and Copilot Chat with your work account.
Nederlandstalige versie: Copilot op WhatsApp stopt: zo gebruik je Copilot verder