How well does your organization actually use Microsoft 365? Adoption Score, formerly Productivity Score, gives you an answer. The report in the Microsoft 365 admin center shows how people communicate, meet and collaborate, benchmarks that against similar organizations and suggests concrete ways to improve. This article shows how to turn it on (or back on), who can see it, which privacy settings you have and how to actually act on it.
What does Adoption Score measure?
The score looks at what people did over the last 28 days, updates daily and only shows numbers at the organization level, never per person. It's made up of categories worth 100 points each:
- Communication: how people use email, chat and community posts.
- Meetings: the use of video, screen sharing and other features in Teams meetings.
- Content collaboration: whether files are shared as cloud links rather than attachments.
- Teamwork: conversations in channels and shared workspaces.
- Mobility: which devices and platforms people use Microsoft 365 on.
- AI adoption: only appears when your organization has Copilot licenses.
The Technology experiences section (Endpoint analytics, network connectivity and Microsoft 365 Apps health) was retired in February 2026. The overall score now equals the People experiences score, with a maximum of 600 points.
What do you need?
- A Microsoft 365 for business or Office 365 for enterprise subscription. No Viva Insights license is required.
- An admin role to view the report, such as Reports Reader, Usage Summary Reports Reader, Global Reader or an Exchange, SharePoint or Teams admin.
- The Global Administrator role to change the privacy settings.
For change managers who aren't IT admins, Usage Summary Reports Reader or User Experience Success Manager is a good fit: they see the numbers but can't change anything in your tenant.
Turn on Adoption Score
Since June 2023 Adoption Score has been on by default for every tenant that hadn't made a choice. If someone turned it off in the past, or you want to check:
- Sign in to the Microsoft 365 admin center at admin.microsoft.com as a Global Administrator.
- Go to Settings > Org settings and open Adoption Score. You can also reach it from the privacy settings at the top of the report itself.
- Under People experiences, make sure calculation is on for your users and not set to Don't calculate for any users. Save. The exact labels can differ slightly.
- Then open Reports > Adoption Score.
The first sub-scores usually appear within three days, occasionally after four or five. If it takes longer than seven days, Microsoft posts a notice in Service health.
Privacy settings
- Turn it off: choose Don't calculate for any users. That applies to all People experiences categories at once, not per category, and removes the historical data.
- Exclude groups: exclude one or more Microsoft Entra groups from the calculation, for example a department with stricter agreements.
- Group-level insights: by default you only see the whole organization. To compare departments or countries, turn on group-level insights. That first requires a data accuracy evaluation of your Microsoft Entra profile data.
- Changes can take up to 24 hours.
Discuss how you'll use the report with your works council or privacy officer beforehand. Even though everything is aggregated, people want to know what you measure and why.
Use the report
Select a category for the details: the key indicators, the trend over 180 days and a comparison with organizations of similar size, industry and licensing. Microsoft itself notes that many mature organizations sit around 80 to 90 points per category, so you don't need 100 everywhere.
Pick one area to improve at a time that ties to a business goal, for example fewer attachments and more shared links. Link it to a training or campaign and check the trend a month later. With organizational messages you can even send a tip straight to users from the report. For more ideas, see 5 tips to measure Microsoft 365 adoption.
FAQ
Can I see what one colleague does?
No. Adoption Score doesn't show per-user data. That's what the regular usage reports are for, and even there you can hide names.
Why don't I see a score?
Check your role, whether the report was turned off and whether the first three days have passed. Adoption Score isn't available in GCC, GCC High or DoD tenants.
Is this the same as Microsoft Secure Score?
No. Secure Score is about security; Adoption Score is about how people work with Microsoft 365.
Nederlandstalige versie: Adoption Score activeren in het Microsoft 365-beheercentrum